User guide

First troubleshooting steps

The MiFi is a highly reliable product. Most problems are caused by one of these issues:

  • System resources required by the MiFi are being used by other devices.
  • Network coverage is unavailable due to coverage area, an account problem, or a network problem.

If you are experiencing problems:

  • Make sure you are using the MiFi in the correct geographic region.
  • Ensure that your wireless coverage extends to your current location.
  • Ensure you have an active data plan.

IMPORTANT: Before reaching out for support, be sure to restart both your connected device and your MiFi and ensure that your SIM card is inserted correctly.

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