Customer Support tab
Use the Customer Support tab for support information.
Model: The model of the device (M3000).
Your Wireless Number: The phone number associated with your MiFi.
Contact your service provider or reseller for customer support.
Unlock/Lock device: To unlock a locked device, click Unlock device. The Network Unlock page appears.
NOTE: This option may not be visible, depending on your service provider.
To obtain a network code, click the submit an unlock request link, or follow the directions to contact your service provider. Enter the code in the Network code text box and click Submit Code.
To lock a device so that it can only use the current network, click Lock device and then Okay.