User guide

When you see on a screen, tap it for more information on that topic, or use the Help menu. The Help screen provides all the help topics and a tutorial for your MiFi.

Tap

or tap Help.

Then select a topic.

View help.

Viewing info about your MiFi

Introduction

Can’t find what you’re looking for?

If you have any questions or need information about a specific product, have you tried searching our Help Center yet? Our Help Center is a comprehensive resource designed to assist you with product queries and troubleshooting.

Search Help Center

In this article

User guide

Introduction and getting started

Overview

Description

Status indicators and icons

Getting started

Getting started overview

Installing a SIM card

Powering on and off and waking the touchscreen

Setting up with the Inseego Mobile app

System requirements

Finding your Wi-Fi name and password

Connecting devices to your MiFi

Caring for your MiFi

Charging

Charging overview

Charging with Quick Charge charger

Charging with the USB cable

Charging other devices

Charging best practices

Battery Preservation Mode

Battery tips

Replacing the battery

Replacing the SIM card

Locking/unlocking the SIM card

Resetting your MiFi

Care tips

Touchscreen

Overview

Introduction

Home screen

Navigation tips

Managing Wi-Fi settings

Overview

Band Selection

Wi-Fi Name/Password

Wi-Fi Protected Setup (WPS)

Managing connected devices

Overview

Connected devices (details and blocking)

Blocked devices (unblocking)

Viewing data usage

Managing settings

Charging other devices

Viewing software update info

Viewing messages

Viewing info about your MiFi

Viewing help

Admin web UI

Overview

Managing data usage

Managing data usage overview

Data Usage page

Managing Wi-Fi settings

Managing Wi-Fi settings overview

Settings tab

Primary Network tab

Guest Network tab

Managing connected devices

Managing connected devices overview

Connected Devices tab

Managing settings

Managing settings overview

Preferences tab

Preferences tab overview

Device Preferences sub tab

Notifications sub tab

User Preferences sub tab

Software Update tab

Backup and Restore tab

ZTP tab

GPS tab

Advanced tab

Initiating ZTP for SD EDGE

ZTP overview

ZTP tab

Viewing info about your MiFi

Viewing info about your MiFi overview

Internet Status tab

Internet Sessions tab

Diagnostics tab

Device Info tab

Logs tab

Getting help

Getting help overview

Help tab

Customer Support tab

Advanced settings

Advanced settings overview

Cellular tab

Manual DNS

Manual DNS overview

Manual DNS tab

DNS Content Filtering (Inseego Connect)

VPN

IPSec VPN (Inseego Connect)

Inseego Connect tab

Heartbeat timer (Inseego Connect)

Troubleshooting and support

First troubleshooting steps

Common problems and solutions

I want to know if my MiFi is still on when the touchscreen is dark

I want to set Screen Timeout, Sleep Mode, and Shutdown times

I want to turn my MiFi off

My MiFi powered off without pressing the Power button

My MiFi has no power/touchscreen doesn’t display when I press the Power button

No service is available

I forgot my Wi-Fi password

I forgot my MiFi Admin web UI password

I cannot connect a device to my MiFi

I see other networks, but not the network name for my MiFi

I see the network name, but cannot connect a device to my MiFi

I want to see how many devices are connected

I want to see the firmware (software) version installed on my MiFi

I want to see the phone number for my MiFi

I want to see the battery level of my MiFi

Technical support information

Product specifications and regulatory information

Product specifications

Regulatory information

Product certifications and supplier’s declarations of conformity

Wireless communications

Limited warranty and liability

Safety hazards

Proper battery use and disposal

Quick start guide - French

Datasheet

Datasheet - French

5G hardware Mobile hotspots Fixed wireless access Enterprise networking 5G glossary

Work from anywhere Secured sites Contact us About us

Press releases Investor relations Careers Corporate Citizenship

Legal Terms and conditions Privacy policy CA Transparency Act Manage cookies

Region

Select region

Fixed wireless & mobile

Remote device management

Cellular failover

Work from anywhere

Secure sites

SD-WAN

SASE

5G indoor routers

5G outdoor CPEs

Mobile hotspots

5G industrial gateways

4G connectivity

Cloud management & networking

Case studies

Blog

5G glossary

Product documentation

Partners training courses

About us

Leadership

Partners

Corporate citizenship

Investor relations

News

Press releases

Events

Webinars

Contact us

Careers

User guide

Viewing help

5G WWAN & connectivity

Fixed wireless & mobile

Remote device management

Cellular failover

5G cloud networking

Work from anywhere

Secure sites

SD-WAN

SASE

Failover and failback are crucial to effective business continuity

How to optimize remote work with SD-WANs and SASE

Committed to secure and compliant products

5G indoor routers

5G outdoor CPEs

Mobile hotspots

5G industrial gateways

4G connectivity

Cloud management & networking

Inseego MiFi X PRO

Inseego Wavemaker 5G indoor cellular router FX3100 series

Building private 5G networks indoors with outdoor solutions

Case studies

Blog

5G glossary

Product documentation

Partners training courses

What is FIPS 140-2? Why is it important?

What is AWS Govcloud? Why should your business care about it?

Committed to secure and compliant products

Getting to know us

About us

Leadership

Partners

Corporate citizenship

Investor relations

News and events

News

Press releases

Events

Webinars

Get in touch

Contact us

Careers

What to Pack in a Tech 'Go Bag' So You Can Work From Anywhere

Colohouse, BrainChip, Inseego add executives to spearhead edge initiatives

Inseego 5G Indoor Router FX3100 Now Available for T-Mobile for Business Customers

Viewing help