My router is not booting up

  • Issue: The FX4100 is not booting up (the device display does not show your service provider’s name, even after pushing the button next to the display).

    Solution:
    Power cycle the router by unplugging and plugging it back in.
  • Issue: The router is on, and the Wi-Fi status LED is green or blue, but you can’t see a Wi-Fi name (SSID) to connect to.

    Solution:
    Power cycle the router by unplugging and plugging it back in.
  • Issue: The router is on, but the Wi-Fi status LED indicates no Wi-Fi.

    Solution:
    Press the reset button on the back of the device until the device resets (approximately five seconds.) The device status LED on the far left blinks white, then turns red. When the LED is solid white, green, or blue, your router is ready. 

NOTE: The first time you perform a factory reset, it may take over two minutes for your router to restart.

If you are still having issues, contact your service provider for assistance.

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