My connecting device is not obtaining a valid IP address

There are several possible reasons your connecting device is not obtaining a valid IP address:

  • Reason: IP Passthrough is enabled and you have connected a second device to your FW2000e without restarting.
    When IP Passthrough (IPPT) is enabled, only the first device detected can obtain the IP address assigned by the mobile network.

    Solution:
    When IPPT is enabled, any time you switch the device you are connecting to the FW2000e, you must first disconnect the existing connected device and power cycle the FW2000e before connecting the new device. Inseego recommends unplugging the PoE power injector from the outlet for 10 seconds.
    NOTE: You can disable IPPT on Settings > Advanced > LAN or through Inseego Connect.
  • Reason: The DHCP server has been turned off.
    If IPPT is not enabled, the DHCP server provides IP addresses. If the DHCP server is turned off, no IP addresses can be provided.

    Solutions:

    Reset your FW2000e to factory settings, see Resetting your device.
    or
    Use Inseego Connect or Inseego Mobile app LAN settings to turn the DHCP server on.
  • Reason: The DHCP server has used all of its IP addresses.
    This is unlikely to happen with the FW2000e, but if you have disabled IPPT and connected a succession of devices to your FW2000e in a short period of time, you may have used up all of the available IP addresses.

    Solution:
    Disconnect your connected device and power cycle the FW2000e before reconnecting the device.
  • Reason: There is an issue with your FW2000e.

    Solution:
    Contact your reseller for assistance.
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