User guide

This tab displays detailed information used solely for troubleshooting or technical support.

Modem

Mobile Number (MDN): The phone number of your router.

IMEI: The International Mobile Equipment Identity (IMEI) for your router. This is a 15-digit code used to uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.

IMEISI: A combination of the IMEI and an approval number for this type of device.

FW Version: The version of the firmware (software) currently installed on your router.

SIM Status: The status of the SIM card. If the SIM card is missing, or there is some form of SIM error, connection to the mobile network is not possible.

ICCID: The unique ID number assigned to the SIM card. This field is blank if there is no SIM card installed, or a SIM error condition exists.

PCI: The physical cell ID.

Network

Status: The status of the network.

Technology: Indicates the current cellular data connection, for example, 5G.

Band: The band in use for the current connection.

Bandwidth: The bandwidth in use for the current connection.

Network Operator: The name of the Mobile Network Operator (MNO).

Signal Strength: The strength of the cellular signal (RSRP), measured in dBm. Higher absolute values indicate a stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.

SNR: Signal to Noise Ratio. A ratio of signal power to noise power expressed in decibels. SNR is a positive value, and higher numbers are better.

Roaming: Indicates whether roaming is on.