Replacing SIM cards

A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. A SIM card is installed in your FW2000e during the technician installation process. These instructions are for replacing your SIM card.

The FW2000e supports only Nano SIM cards.

CAUTION! Always use a factory-made SIM card supplied by the service provider. Do not bend or scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.

To replace the SIM card:

  • Disconnect the PoE cable to the FW2000e from the Data & Power Out port on the PoE power injector.
  • Unscrew the protective shield over the SIM slots using a Phillips-head screwdriver.
  • Use the SIM end of the provided SIM tool to remove the existing SIM card.
  • If necessary, remove the new SIM card from the protective sleeve, being careful not to touch the gold-colored contacts.
  • Use the SIM end of the provided SIM tool to insert the SIM card into the appropriate SIM slot with the gold-colored contact points facing the front of the device. NOTE: Do not use excessive force.
  • Reattach the protective shield cover to a torque of .3Nm (.221 ft/lb), making sure the tether passes through the hole of the rear housing and is not bent or bunched.
Correct tether placement
Incorrect tether placement

WARNING! If the tether is bunched, it could prevent the compartment from being effectively sealed.

  • Insert the PoE cable to the FW2000e back into the Data & Power Out port on the PoE power injector.

NOTE: If there is an issue, check the indicator LED (see Indicator LEDs) to make sure the SIM is working correctly. Should a SIM card be lost or damaged, contact your network operator.

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