User guide

There are several possible reasons your connecting device is not obtaining a valid IP address:

• Reason: IPPT is enabled, and you have switched the device connected to your FW3000 without restarting.
  When IP Passthrough (IPPT) is enabled, only the first device detected can obtain the IP address assigned by the mobile network.
  
  Solution: When IPPT is enabled, any time you switch the device you are connecting to the FW3000, you must first disconnect the existing connected device and power cycle the FW3000 before connecting the new device.
• Reason: The DHCP server has been turned off.
  If IPPT is not enabled, the DHCP server provides IP addresses. If the DHCP server is turned off, no IP addresses can be provided.
  
  Solutions:
  Reset your FW3000 to factory settings, see Resetting your FW3000.
  or
  Use Inseego Mobile app LAN settings to turn the DHCP server on.
• Reason: The DHCP server has used all its IP addresses.
  This is unlikely to happen with the FW3000, but if you have connected a succession of devices to your FW3000 in a short period of time, you may have used up all the IP addresses available.
  
  Solution: Disconnect your connected device and power cycle the FW3000 before reconnecting the device.
• Reason: There is an issue with your FW3000.
  
  Solution: Contact your service provider for assistance.