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Indicator LED
The device LED is located in the SIM compartment and is visible through the protective shield. It changes colors and either blinks or glows solid to communicate current states for the device.
| LED color | Operation | Meaning | |
|---|---|---|---|
| Blue* |  | Solid
Blinking | Strong 5G connection (3 – 5 bars)
Weak 5G connection (1 – 2 bars) |
| Green* |  | Solid
Blinking | Strong 4G connection (3 – 5 bars)
Weak 4G connection (1 – 2 bars) |
| Yellow** |  | Solid | Software update is in progress, DO NOT UNPLUG or REBOOT*** |
| Red |  | Solid
Blinking | Device is booting up
No service, SIM error, or locked SIM card |
| *If the LED is blue or green and the SIM appears active, but you cannot browse the internet, contact your service provider to check the status of the SIM and troubleshoot any APN issues. |
| **This color can look more lime green than yellow. |
| ***Removing power while the device is performing a firmware update could result in the device being in an unrecoverable state. |