User guide

You can reset your FW3000 to factory settings from the Admin web UI, Mobile app, Inseego Connect, or by using the reset button on the device.

CAUTION! Resetting returns your FW3000 to factory settings, including the Admin password.

Resetting from the Admin web UI

To reset the FW3000 from the Admin web UI, select Settings > Backup and Restore and click Restore factory defaults.

Resetting from the Inseego Mobile app

To reset the FW3000 from the Inseego Mobile app, select Mobile Options, then select Factory Reset.

Resetting from Inseego Connect

To reset the FW3000 from Inseego Connect, on the Devices page, check the box next to the device and select Factory Reset.

Resetting with the reset button

The reset button is in a small hole located in the SIM compartment on the bottom of the FW3000 device. This button returns the device to factory settings, including resetting the Admin password.

To reset the FW3000 from the reset button:

1. Unscrew the protective shield over the SIM compartment using a Phillips-head screwdriver.

2. Place the RESET end of the provided SIM tool (or one end of an unfolded paper clip) into the reset hole.

3. Press for five to six seconds, then your FW3000 will restart.

4. Check the indicator LED (see Indicator LEDs) to make sure the FW3000 is working correctly.

5. Reattach the protective shield cover to a torque of .5 Nm (.369ft/lb), making sure the tether passes through the hole of the rear housing and is not bent or bunched.

WARNING! If the tether is bunched, it could prevent the compartment from being effectively sealed.