User guide

Customer Support tab

Use the Customer Support tab for useful links and support information.

Your Device

Model: Model of the device.

Your Wireless Number: The phone number associated with your FX3100.

User Guide: A link to this guide.

Manufacturer: A link to the Inseego website.

Customer Support

Contact your service provider for customer support.

Unlock/Lock device: To unlock a locked device, click Unlock device. The Network Unlock page appears.

NOTE: This button may not be visible, depending on your service provider.

To obtain a network code, click the submit an unlock request link, or follow the directions to contact your service provider.

Enter the code in the Network code text box and click Submit Code.

To lock a device so that it can only use the current network, click Lock device and then Okay.

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