User Guide
Getting technical support
IMPORTANT: Before reaching out for support, be sure to restart your connected device, mesh node, and your router - and ensure that SIM cards in the router are inserted correctly.
Contact your service provider for assistance.
Vulnerability disclosure policy
Inseego is committed to acting on reported vulnerabilities in a timely manner, and to prioritize critical issues appropriately.
Inseego is able to send Firmware Over-the-Air (FOTA) updates to resolve most issues.
To submit a vulnerability issue, email: [email protected].
- Inseego will respond within five business days to acknowledge receipt of the suspected vulnerability.
- Inseego will provide a status update within a reasonable time based on severity and impact, after an assessment is made.
