Installation guide

Important information

Inseego Mobile app requirements

Smartphone or device on iOS 13 or above, or Android 9.0 or above.

System requirements

Any device with Ethernet capability and an internet browser. The FW2000e is compatible with the latest major operating systems and versions of web browsers.

Approved firmware versions

This device will only operate with firmware versions that have been approved for use by your service provider and the device manufacturer. If unauthorized firmware is placed on the device it will not function.


Not all devices, signals, or uses are compatible; check device specifications. See your service provider’s website for 5G coverage, access, and network management details.

Information about safeguarding devices

We encourage customers to take appropriate measures to secure their devices and invite them to take advantage of the features available on this device to help secure it from theft and/or other unauthorized access and use. This device has a locking function (e.g., user-defined codes or patterns) that can serve as a first line of defense against unauthorized use or access to stored information. Preloaded security applications that allow customers to track or locate misplaced devices can be found on several devices. Lost or stolen devices should be immediately reported to your service provider so that proper measures can be taken to protect accounts. For additional information, visit your service provider’s Privacy Policy.

Customer service

Please contact your reseller or service provider.