A guide to simplifying your network control with Inseego Connect

Cloud-based network management is an incredibly powerful tool for today’s businesses. As communications and IT networks have become integral parts of everyday operations across industries, the ability to view and manage every aspect of network operations remotely through one interface provides significant efficiency benefits.

With an efficient cloud-based network management system, businesses benefit from:

• Easy network deployment by streamlining the rollout of multiple devices from any location.
• Reduced operational overhead by managing devices remotely, reducing troubleshooting costs, and eliminating the need for costly on-premise visits.
• Enhanced scalability by managing an expanding inventory of devices at multiple locations without incurring a significant administrative burden.
• Proactive problem solving by shifting operations from reactive network management to anticipating and preventing issues before they impact service.
• Automated monitoring by keeping a constant eye on device health and performance without the need for manual intervention.

Inseego Connect is a secure, multi-tiered, web-based platform, that is meticulously engineered for the comprehensive remote deployment, monitoring, and management of Inseego devices. It offers IT teams, network administrators, and small businesses a powerful, centralized platform that provides full visibility and granular control over Inseego routers and other connected devices from virtually any location.

The platform’s potential to enhance business operations goes beyond simply providing an interface for remote management and monitoring. Inseego Connect offers advanced capabilities that, properly leveraged, can further streamline network management and improve performance. It is engineered to integrate with and enable the capabilities of all Inseego network devices, ensuring an entire network leverages every possible advantage Inseego wireless networking devices offer.

Simplify onboarding with remote configuration for multiple devices

Inseego Connect significantly simplifies the deployment of new Inseego devices, which is a major advantage for businesses tackling large-scale rollouts. Forget the old headaches of manual, device-by-device setup. With Inseego Connect, you can pre-configure devices with all necessary settings and policies even before they leave the warehouse or are sent to their final location. This dramatically accelerates the onboarding process, getting your network up and running much faster.

For truly efficient mass deployments, Inseego Connect offers a powerful feature: you can simply upload a .xlsx file containing essential device identifiers like names, International Mobile Equipment Identities (IMEIs), and passwords. This straightforward process drastically reduces the manual effort typically required to configure numerous devices across a large network. It helps ensure consistency, minimizes human error, and frees up your IT teams to focus on more strategic tasks.

Enhance insight with comprehensive monitoring and diagnostics

Once Inseego devices are onboarded, Inseego Connect provides a robust suite of tools for ongoing management. These tools offer a single, comprehensive view of an entire Inseego network through intuitive dashboards, which enables businesses to:

• View a real-time inventory and status of all connected Inseego devices at a glance, understanding their operational state immediately.
• Modify device settings, including network parameters and operational preferences from anywhere.
• Access detailed data usage monitoring per Inseego device, carrier, SIM, or even per WAN connection and set data usage thresholds to trigger automated alerts and notifications of issues for timely intervention.
• Continuously monitor key health indicators, such as cellular signal strength, device temperature, and connection status.
• Use GPS Location Services to track current and historical locations of Inseego devices for physical asset tracking, inventory management, and theft prevention.

Respond faster with proactive alerts and anomaly detection

Inseego Connect transforms raw data into actionable intelligence with robust alerts, ensuring users stay informed about the status of all Inseego devices. Customizable alarms can be created and prioritized based on critical operational parameters specific to devices and operations, including:

• Connection status, such as a device going offline.
• Data usage, including threshold breaches specific to a device or group.
• Predefined measurement thresholds for potential causes of failure, such as high temperature on a router.
• Geofence breaches, indicating a device moving outside a designated area.
• VPN tunnel status.

These automated alerts ensure users receive timely notifications from Inseego Connect for critical events, such as failed firmware updates, potential security breaches, or any abnormal device behavior, facilitating swift intervention by IT personnel.

Maintain performance with automated firmware updates and maintenance

Manually updating firmware on numerous devices can be a time-consuming and error-prone task. Inseego Connect automates this critical process through Firmware-Over-The-Air (FOTA) capabilities, which enable remote updating of firmware across an entire deployed fleet of devices.

Real-time, automatic, remote updates using FOTA is paramount to reducing security vulnerability, while also significantly reducing operational costs. It eliminates the need for manual on-site updates and unnecessary Return Merchandise Authorizations (RMAs). Inseego Connect integrates industry best practices for secure and successful updates, including:

• Verifying connectivity stability.
• Backing up configurations of Inseego devices.
• Ensuring encrypted file transmission.
• Implementing staged rollouts to test updates on a small batch before wider deployment.
• Establishing fail-safe and rollback mechanisms.
• Conducting continuous post-update monitoring to confirm the functionality and performance of Inseego devices.

Typically, Inseego devices are configured via Inseego Connect to check for new updates every 24 hours and automatically download new firmware. The installation then occurs during a pre-scheduled maintenance window, often between 2:00 a.m. and 4:00 a.m. local time, usually after a waiting period of at least 48 hours to avoid peak usage times. For urgent situations, such as critical security patches, firmware installations can be forced manually on individual Inseego devices, either remotely via the Inseego Connect platform or on-site using the device's touchscreen interface or local WebUI.

Optimize management using groups and predefined templates

For organizations managing extensive fleets of Inseego devices, Inseego Connect’s group management functions are invaluable. These features allow users to logically organize Inseego devices into custom groups based on various criteria, such as location, department, device type, or any other relevant categorization. Users can efficiently push widespread configurations and apply predefined templates across entire groups, ensuring consistency in settings and security policies throughout across an entire network.

Furthermore, Inseego Connect facilitates bulk actions, which enable users to perform operations such as updating firmware, rebooting, and factory resetting a group of devices simultaneously. This dramatically reduces manual effort and minimizes the potential for human error associated with individual device management.

Leverage a robust, advanced API for advanced automation

Inseego Connect extends beyond basic cloud device management, offering advanced features that ensure unparalleled network resilience and automation for all Inseego devices.

The Inseego Connect API provides advanced automation and seamless data integration capabilities within existing enterprise ecosystems. This robust API is specifically designed for managing Inseego device deployments. It provides a comprehensive set of interfaces that allow users to manage various aspects of an Inseego device ecosystem, including:

• Alarms
• Individual Inseego devices
• Inseego device groups
• Subscriptions
• Configuration templates
• User accounts

With this API, users can facilitate deep integration with other critical business systems, such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) platforms, to automate data flows, achieve real-time information synchronization, and enhance operational workflows related to Inseego devices. Users can:

• Retrieve comprehensive lists of all registered Inseego devices and their historical operational data (e.g., daily usage, signal quality, connection status).
• Access detailed inventory information for Inseego devices, aiding in asset tracking.
• Perform remote administrative actions like factory resets, firmware updates, and reboots on individual Inseego devices or predefined groups.
• Create, modify, manage, and delete alarm rules, as well as manage user details and permissions within the Inseego Connect platform.
• Create and manage Inseego device groups and apply templates for consistent configuration across a network.

Beyond these functionalities, the API can be used to enable advanced AI-driven capabilities for dynamic traffic prioritization and adaptable network management for Inseego 5G devices, which is crucial for optimizing performance and responsiveness in complex 5G environments. This comprehensive suite of automated features, fully supported by Inseego Connect, is specifically designed to reduce the operational workload for IT administrators, allowing them to manage vast and geographically dispersed Inseego device deployments with significantly fewer human resources.

Depend on superior reliability and failover

Network outages can lead to significant disruptions and financial losses, making continuous network availability critical. Inseego Connect plays a key role in managing the robust failover capabilities of Inseego 5G Fixed Wireless Access (FWA) routers, such as Inseego’s FX3100 or FX4100 5G cellular router. These devices are specifically designed to maintain uninterrupted business operations by seamlessly switching network traffic from a primary, compromised connection to an alternate, redundant cellular link, and then smoothly transitioning back (failback) once the primary connection is restored.

Inseego Connect allows users to configure and manage the dual-SIM and dual-WAN capabilities present in many Inseego routers. With Inseego Connect, users can configure the dual-SIM hardware to automatically switch between different cellular networks on devices like the Inseego FX3100, ensuring continuous internet access. Similarly, Inseego Connect enables users to manage how Inseego devices with dual-WAN ports connect to both a primary wired internet connection (e.g., fiber, DSL, cable) and a secondary cellular connection, allowing for automatic failover if the wired connection fails. Streamlined management of these crucial failover settings through the Inseego Connect software platform enables optimal configuration, continuous monitoring of failover status, and automated activation, all contributing to superior network resilience.

Maintain control during outages with out-of-band management (OOBM)

When the primary network path to an Inseego device is compromised, out-of-band management (OOBM) becomes critically necessary for troubleshooting and management. Inseego Connect provides this vital capability. Unlike in-band management, which relies on the main network being operational, OOBM facilitated by Inseego Connect provides an independent, alternate access method to an Inseego network infrastructure for diagnostic and configuration purposes, even during catastrophic primary network failures. This ensures users can manage critical Inseego devices that are otherwise unreachable.

The OOBM capabilities in Inseego Connect are enabled by both a high-speed data plane connection and a secure, independent management plane connection from a single Inseego device. With these connections, IT personnel can securely troubleshoot, adjust settings, and monitor any Inseego network device or IoT device connected to an Inseego device directly from a user-friendly terminal window accessible within the Inseego Connect platform.

Inseego wireless routers and Customer Premises Equipment (CPE) devices enable OOBM by establishing remote network access via secure communication channels, including SSH (Secure Shell) or TLS (Transport Layer Security) tunnels, and robust VPN (Virtual Private Network) connections established over cellular networks, all of which are managed through Inseego Connect. To further enhance OOBM, Inseego Connect incorporates advanced security features, including:

• Authentication tokens
• Multi-factor authentication (MFA)
• Comprehensive VPN support

These features ensure that only authorized personnel can access an Inseego network infrastructure out-of-band.

Take your business higher with Inseego Connect

Inseego Connect fundamentally transforms device management solutions from a reactive challenge into a strategic advantage. By providing centralized control, extensive automation, advanced monitoring, critical failover, and out-of-band management capabilities, Inseego Connect empowers organizations to maintain seamless operations, optimize resource utilization, and navigate primary network disruptions with confidence across their Inseego device deployments.

Contact us today to discover how Inseego Connect can revolutionize the management of your Inseego device fleet.