Let's setup your Inseego Support Portal

Home Customer support portalSetup

1. How to setup your account

Open the email received from [email protected]
Click on the register link in the email
In the "Redeem invitation" tab, click the "Register" button
Choose a username and password and click "Register" (your email address will be pre-populated).
You will now be taken to the Support Portal home screen

2. How to create a support request

From the portal home screen select "My support"
Select "Open a new case"
Enter the details on the support form
If your request relates to a vehicle, please include the vehicle registration in the field labeled "Vehicle registration"
Click "Submit" to submit your support request
Once your request has been submitted you will see a confirmation message containing your unique case ID

3. How to view or add case notes

From the portal home screen select "My support"
Select the case you would like to view
On the next screen you will see a timeline view of all notes created by yourself and your Inseego case manager
To add a new note select "Add comment"
Select "Update" to save the case
Every time you update a support case an email will be sent to your Inseego case manager

4. How to view resolved cases

From the portal home screen select "My support"
Select the dropdown next to "My open cases"
Select "My closed cases"

5. How to update your details

Sign in to the Support Portal and select the dropdown next to your name
Select your name
On the next screen you can update your contact details, your password, and how you'd like to be contacted