Customer Self-Service Portal
Inseego support just got a whole lot easier
You can now raise support cases directly with our customer care team. No phone queues or messy email chains required.
Inseego support just got a whole lot easier
You can now raise support cases directly with our customer care team. No phone queues or messy email chains required.
Introducing the new Inseego Customer Self-Service Portal
When you create a support ticket via our new Customer Self-Service Portal you won't only get a faster response, you'll also receive automatic updates any time your ticket is updated.
Open a ticket instantly and get notified about replies immediately
Our new support portal allows you to raise enquires directly with our support team’s CRM queue. Account managers and support team management also have visibility of all the cases through our CRM.
Faster ticket resolution
Your case will instantly get allocated to one of our Customer Support Specialists
Greater visibility
See all of your support tickets in one place
Enhanced case tracking
You will be instantly provided with the case reference number
Instant notification
You will receive a notification once your ticket is opened and each time it’s updated. No more calling in to check ticket status.
Improved communication
You can use the case timeline to communicate with our support team and to receive updates
24/7 availability
Submit and see all of your tickets anytime, anywhere.