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Customer Support tab
Use the Customer Support tab for useful links and support information.
Your Device
Model: Model of the device.
Your Wireless Number: The phone number associated with your router.
User Guide: A link to this guide.
Manufacturer: A link to the Inseego website.
Customer Support
Contact your service provider for customer support.
Unlock/Lock device
Locked devices can only use the network currently provided by the service provider. To unlock a locked device, click Unlock device. The Network Unlock page appears:
To obtain a network code, click the submit an unlock request link, or follow the directions to contact T-Mobile Customer Care. Enter the code in the Network code text box and click Submit Code.
To lock a device so that it can only use the current network, click Lock device and then Okay.